How Can We Help You?

Get answers to common questions, track your order, or reach our team directly — we’re here for you.

Track your order

Waiting On Your Order?

Use the tracking link in your shipping confirmation email, or view your order in your account.

Customer support

Reach Out To Our Team

Have a question that isn't answered below? We're here to help.

Send Us A Message

Send us your question and we'll get back to you by email.

Email Directly

Prefer to write from your own inbox? Reach us at:

support@dermatologensval.com

FAQs

Subscription & Account

How do subscriptions work?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

How do I access my account?

Use the account link in the store navigation or the link in your order confirmation email. Contact us if you need help accessing your account.

How do I cancel my subscription?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

How can I reactivate a subscription?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

Why am I receiving orders I didn't expect?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

What if I can’t find my subscription?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

FAQs

Order & Shipping

When will my order be shipped?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

How long does shipping take?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

How do I track my order?

Open the tracking link in your shipping confirmation email, or use Track My Order above to view your order.

What should I do if there is something wrong with my order?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

Can I change or cancel my order after placing it?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

Can I change my shipping address after ordering?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

FAQs

Product & Safety

How do I use the product?

Follow the directions on your product packaging. If you have a question about the instructions, contact our team before use.

Where can I find product safety information?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

FAQs

Quality & Ingredients

Where can I find the ingredient list?

Check your product packaging and the Ingredients section on the product page. Contact us if you need help finding the full list.

Who can help with a product quality concern?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

FAQs

Returns & Pricing

How do I request a return?

Contact our team using the form above. Include your order number, if applicable, so we can help with your request.

Where can I check pricing and discounts?

Your selected products and any eligible discounts are shown in your cart and at checkout. Review your order total before completing your purchase.